Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We gladly offer replacements only in cases where the item arrives damaged, defective, or not working as intended.
If this happens, just contact us within 48 hours of delivery and send us clear pictures showing the issue. We will gladly:
✔ Replace the item with a brand-new one
or
✔ Issue a full refund, whichever you prefer ✅
We do not accept returns for items in good condition or change-of-mind purchases, as every piece is handmade and made to order specially for you.
When will I get my order?
We then start hand-crafting your magical piece just for you! ✨
🛠️ Processing time:
Each item is handmade and made to order — this usually takes 2 to 5 business days before shipping.
🚚 Delivery time:
Shipping time depends on your location.
Typically orders arrive within 7 to 14 business days after dispatch.
(Some delays may occur due to customs or high seasonal volume.)
Once your order ships, you will receive a second email with tracking information so you can follow your package on its journey to you 🌍✨
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.